A Home Away from Home for Seafarers in Quebec City
by Jason Zuidema (NAMMA)
During a recent visit to Maison du Marin in Quebec City, I had the opportunity to meet with Director Bruno LeBlanc and spend time with the dedicated volunteers who make this seafarers’ center such an important presence in the Port of Quebec. The visit was both encouraging and inspiring, offering a firsthand look at how a committed team can create a welcoming environment for seafarers who are far from home.
Bruno LeBlanc has served as director for the past several years and is leading a period of significant renewal at Maison du Marin. His vision and leadership are clearly visible throughout the center, from the physical improvements to the growing network of volunteers who support its ministry. As a former maritime pilot, Bruno brings a deep understanding of life at sea and the unique challenges faced by seafarers. His own maritime experience gives him a strong appreciation for the importance of providing practical support, friendship, and hospitality to those who spend long periods away from their families and communities.
One of the highlights of the visit was meeting with a group of volunteers to discuss the vital role they play in seafarers’ welfare. Volunteers truly are at the heart of every successful seafarers’ center. During our gathering, I shared a presentation on the importance of volunteering and the essential role that people play in supporting the maritime industry. We also discussed some of the challenges that seafarers face today, including isolation, long periods away from home, and the need for places where they can relax, connect with others, and feel welcomed.
Our conversation naturally turned to volunteer engagement and retention. We discussed the importance of providing volunteers with meaningful opportunities to contribute and ensuring they remain active and involved. The work of volunteers extends far beyond direct interaction with visiting seafarers. Some volunteers drive the center’s van to transport crew members, while others help maintain the facility, cut the grass, organize activities, and ensure that the center remains clean, attractive, and welcoming. Every contribution plays an important role in creating a positive experience for visiting seafarers.
Following our meeting, we toured the facility and saw many of the improvements that have taken place in recent years. The center provides a comfortable and inviting atmosphere where seafarers can unwind during their time ashore. The main gathering area features a pool table and comfortable spaces for conversation and recreation. A small kitchenette offers snacks and soft drinks, giving visitors a chance to relax and enjoy simple comforts that can make a significant difference during a long voyage.
We also visited a room where seafarers can obtain clothing, particularly warmer items that are especially valuable during the cold winter months in Quebec. This practical support reflects the center’s commitment to meeting both the physical and emotional needs of those who visit. Throughout the building, there is a strong sense that this is truly a home away from home for seafarers.
Another impressive feature was the center’s Wi-Fi cabin, which is available to seafarers twenty-four hours a day, seven days a week. A newly painted, hand-crafted sign clearly announces the availability of this service, making it easy for crew members to know that they can stay connected with family and friends regardless of the time of day. In an era when communication with loved ones is so important, this simple but valuable service provides a meaningful connection to home.
The center’s vehicle also reflects the thoughtful approach Bruno and his team have taken in raising awareness among visiting crews. With attractive and highly visible lettering, the van serves as a moving ambassador for the center’s ministry. Bruno encourages staff and volunteers to park it in safe but visible locations around the port so that seafarers can easily recognize that the center is available to serve them.
One particularly meaningful aspect of the visit was reconnecting with volunteer Denis Côté. Denis previously served as director of the Saguenay Seafarers’ Centre before retiring several years ago. It was a pleasure to see him again and learn that he is now serving as a volunteer at Maison du Marin. His continued commitment to seafarers’ welfare is a wonderful example of lifelong service, and it was personally encouraging to reconnect with him after several years.
During our discussions, we also had the opportunity to share information about NAMMA and several of the training resources available to volunteers through the association. We spoke about the importance of volunteer development and highlighted opportunities for learning and networking. There was also interest in NAMMA’s upcoming conference in Montreal in June 2027, which will provide another valuable opportunity for those involved in maritime ministry to come together, exchange ideas, and strengthen their shared commitment to serving seafarers.
The visit to Maison du Marin was a reminder of the tremendous impact that dedicated volunteers and effective leadership can have within a port community.